FAQ:
Frequently Asked Questions
Find quick answers about your order, shipping, returns, and Norvellaire.
For anything else, our team is just an email away.
🛒 Orders
How do I place an order? Add your favorites to the cart, click checkout, and follow the prompts. A confirmation email will land in your inbox within minutes.
Can I change or cancel my order? We move fast to get your order out the door. If you need to make a change, email us at info@norvellaire.com within 12 hours of placing your order and we'll do everything we can to help.
I haven't received my confirmation email. What do I do? First, check your spam or promotions folder. Still nothing? Email us at info@norvellaire.com and we'll resend it right away.
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, AMEX, Discover) along with Apple Pay, Google Pay and Shop Pay.
Is checkout secure? Always. Every transaction is encrypted and processed through trusted payment gateways. Your information is never shared, sold, or stored on our servers.
📦 Shipping
How long does shipping take? Most orders ship within 24 to 48 hours. Standard delivery takes 3 to 7 business days within the United States.
Do you ship internationally? Right now, we ship exclusively within the United States. International shipping is on our roadmap.
How can I track my order? The moment your order ships, you'll receive a tracking link by email. You can also track anytime at:
Track Your Order Here: https://norvellaire.com/apps/trackorder
What if my package is lost or damaged? Email us at info@norvellaire.com with your order number and we'll make it right. Damaged items are replaced free of charge, no questions asked.
How much is shipping? Standard shipping is calculated at checkout. Free shipping is available on qualifying orders.
🔁 Returns & Refunds
What's your return policy? We stand behind everything we sell with a 30 day satisfaction guarantee. If you're not completely happy with your order, email us within 30 days of delivery for a full refund.
Do I need to ship my order back? Yes. To qualify for a refund, your order must be returned in its original, unused condition with all packaging intact. Full return instructions are outlined in our Refund & Return Policy. For any questions, contact us at info@norvellaire.com.
How long do refunds take? Refunds are processed within 5 to 10 business days back to your original payment method.
🏷️ About Norvellaire
Who is Norvellaire? We're a small husband and wife brand. We believe everything in your home should be beautiful, useful, and made to last. We curate every product with the same care we'd want for ourselves.
Where are you based? We started Norvellaire from our home, built around the things we love most: creating, hosting, and designing a life that feels intentional. Today, we serve customers across the United States.
What does "Norvellaire" mean? Norvellaire is our take on bringing a little quiet luxury into everyday living. Inspired by classic European design and built for modern American homes.
Why should I shop with Norvellaire? Because we obsess over the details so you don't have to. Every product is hand selected, every customer email is answered by real people, and every order is backed by our 30 day satisfaction guarantee.
How do I contact customer support? Email us anytime at info@norvellaire.com. Real humans (us!) respond within 24 hours.
💚 Why Customers Trust Us
✅ 30 Day Satisfaction Guarantee ✅ Secure Encrypted Checkout ✅ Fast US Shipping ✅ Real Customer Support, No Bots ✅ Small Family Run Brand
💬 Still Need Help?
Email us anytime at info@norvellaire.com.
Real humans respond within 24 hours, usually faster.
We read every message ourselves.